General Terms

We do not allow Warez, illegal MP3 Sites or IRC Bots.

Note: Adult Sites are allowed on request - Please raise a ticket at our Help Desk

You may not store more data in your account than your allotted server space.

Your server space and ftp account is for your personal use only. You must not divulge the password to any other person, and you should take reasonable precautions to ensure that it is not discovered by other people.

Data stored on our servers is not guaranteed to be backed up. It is recommended that you keep an independent backup of all data stored on your web space and databases.

You may not run server processes (eg. talkers/IRC Bots) from your web space.

We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.

When your account is closed, all files (including web pages, etc.) will be deleted.

We reserve the right to cancel your account at any time without notice.

We reserve the right to amend and update these Terms and Conditions at any time without notice.

To protect your privacy we never distribute your name or e-mail address to any third parties.

Users must not participate in any form of un-solicited bulk e-mailing or spam.

By logging into your account, or uploading files to it, you are indicating your acceptance of these Terms and Conditions.

Bandwidth

Start-up plans are limited to 2GB per month with the option to purchase a further 3GB giving a maximum of 5GB per month. Additional usage is charged at £1 per GB.

Premium plans are limited to 15GB per month with the option to purchase a further 5GB giving a maximum of 20GB per month. Additional usage is charged at £1 per GB.

Business Plus - up to 100GB per month. If you regularly exceed this, then you will be expected to move to a Dedicated Server.

If your traffic reaches the maximum, the account will be suspended for the remainder of the payment month. You will be notified when your bandwidth usage reaches 80% of your plan max, giving you the opportunity to upgrade to the next plan level. If you are regularly exceeding your limit, then we will insist on you upgrading if you wish to remain on our server.

(NB. You can help keep your bandwidth down by ensuring that all your images are correctly optimized for the web)

Web Pages

Commercial use of web and ftp space is permitted.

You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law.

You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s).

We reserve the right to remove material deemed inappropriate from your web pages, without prior notice. JSWeb do not allow adult, warez or illegal MP3 web sites on their servers.

Website IP's

JSWeb offers a dedicated IP for each domain who requires a dedicated IP for SSL. If a website domain does not require a dedicated IP (no SSL) then a SHARED IP will be provided.

Cancellation and Refunds

If you take out one of JSWeb's yearly packages we expect you to commit for this period of time. Because of your commitment, we offer a discount on the normal monthly price of our accounts. If you cancel your account within your service period then JSWeb will not make any refunds on any unused portions of your account. While we do not offer refunds for pro-rated service you have no obligation to continue using our service.

Our 14 day money back guarantee (applicable to annual accounts only) excludes the refund of domain name registration fees, secure server certificate purchases and the purchase of our telephonefax numbers services.

JSWeb reserves the right to cancel the service at any time. Customer refund requests are to be sent to accounts@JSWeb.co.uk and will only be processed in the cases of service non-performance where JSWeb is clearly at fault. Refund requests for problems beyond JSWeb's control will be refused.

For example:
Domain transfer failure.

Failure of any third party script or program that's not supported by JSWeb.

A customer's lack of experience in dealing with web basics and communication protocols.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold JSWeb harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors fees asserted against JSWeb, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless JSWeb against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with JSWeb's server.
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.
(3) copyright infringement.
(4) any defective products sold to customer from JSWeb's server.

Law and Jurisdiction

This Agreement is governed by the laws of England and Wales and the parties submit to the jurisdiction of the Courts of England and Wales.

Disclaimer

JSWeb Ltd will not be responsible for any damages your business may suffer, JSWeb makes no warranties of any kind, expressed or implied for services we provide. JSWeb Ltd disclaims any warranty of merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, viruses and any and all service interruptions caused by JSWeb Ltd and its employees.

POST PROJECT SUPPORT

We will support you for free during the first 21 days after "go live" - this free support does NOT include any further development, installation of extra modules or additional work, but covers the fixing of any bugs/malfunctions which may arise after the "go live" for which we could reasonably be considered responsible. Questions on managing your ZenCart store will only be answered if they are raised via our Help Desk at http://support.jsweb.co.uk such answers may simply be a link to an existing answer and are usually designed to help you learn how to manage your site without our assistance.

Anything that falls outside the above is considered billable.