RSTO Clients

Following the recent sudden announcement by RSTO (TradeOnlineProject) that they are no longer supporting or hosting ZEN-CART, we at JSWeb have been inundated with calls from people like yourself who need help to get their website back up and running. Please note that we normally expect our clients to use our Help Desk at http://support.jsweb.co.uk as the primary means of communication (so please bookmark that for future use), but we understand that right now you need a quick response to help you recover from this situation and get your online store trading again as soon as possible, so this page outlines how the team here at JSWeb can help. If you STILL have concerns after reading this, then by all means, do call us on 0845 8620012, but please remember - right now, we are extremely busy dealing with a LOT of people in the same situation as yourself.

The good news is that the team here at JSWeb all Eat, Drink and Live Zen-Cart, and we ARE here to help! However, we must point out before you go any further that we are in no way connected with, or have any ownership of, RSTO, nor do we have any responsibility or liability for your contract with them. Should you elect to use our services, it will be on a completely new contract with JSWeb Ltd under terms and conditions which you will be asked to read and accept prior to completing your account sign-up.

Section 1: Joining and Migrating to JSWeb

We offer a wide range of Zen Cart hosting options which you can sign up to via our website (Gear 2+ are suited for ZenCart) and the process that clients are asked to follow is listed below. 

1. If you are running Zen Cart 1.3.7 or higher (Check your Zen Cart Admin > Tools > Server Info, for details) then proceed to step 2. If not, please give us a call so we can help further.
   
   NB. ZenCart versions earlier than 1.3.0 WILL NOT RUN on our servers and will require a rebuild. (This is because our servers run the latest versions of operating systems which have superseded the code around which earlier versions of ZenCart were built. This is similar (for those of you old enough to remember!) to running a car built for leaded petrol on the "new" unleaded stuff...it will stutter along for a short time and then grind to a complete halt!
   
   Versions from 1.3.0 will run with no (or very few) problems except that all up to and including 1.3.6 have a variety of security issues which have been addressed in the latest release. These MUST be upgraded to the current stable release to be allowed to remain on our servers.
   
   Versions 1.3.7 and 1.3.7.1 also have some issues and SHOULD be upgraded to the current stable release for your own peace of mind.
   
   At JSWeb, we expect our clients to keep their sites updated to the current stable release, and for any security patches released by the ZenCart Development Team to be installed. You may either carry out such work yourself or we can do it for you - charges will depend on the complexity/amount of work involved.
   
   
   
2. Sign up for a JSWeb Hosting plan (see notes below) at http://www.jsweb.co.uk/web-site-hosting-shared-web-hosting-c-20_25.html. You will be sent confirmation e-mails with access details.
   
3. Contact RSTO to ask them to send your BACKUP files/database links (then reply to your JSWeb account email so we can get started)
4. We will then perform the migration for you and, when completed (we aim to complete within within 48hrs), we will contact you again outlining your next steps.

Note: If you choose JSWEB Gear 3 or higher the migration is FREE!! However, there will be a small migration charge of £50+vat should you choose our 1st or 2nd Gear plan. 

If you have any questions or need support, please do get in contact with us by clicking "SUBMIT A TICKET" at http://support.jsweb.co.uk

Section 2: Checking your website is back working

As soon as we have completed your website migration we will let you know.

Please remember that the BACKUP we were provided by RSTO is an up-to-date Database but with ZenCart files dating back to 16th June 09.

Okay, onto the next steps.....

Step 1. You website will initially be placed on a TEMPORARY JSWeb url e.g. http://xxxxx.u42.jswebconsole.co.uk

Step 2. When you are happy for your site to go live, you need to change your domain “NAME SERVERS” details to point to your account on our servers. You do this through your domain's registrar account

• ns3.jswebconsole.co.uk
• ns2.jswebconsole.co.uk
• ns.jswebconsole.co.uk

Note: To find out your domain registrar please visit: http://whois.domaintools.com.

Step 3. Once your domain points to our server, you must let us know so we can make final changes to your ZenCart site to allow other people to see your site.

Step 4. Please ensure you have set up your EMAIL via your new JSWeb Control Panel - http://support.jsweb.co.uk/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=12

Step 6. If you are using SAGEPAY (formerly Protx) with your Zen cart then please review this link: http://support.jsweb.co.uk/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=177

If you have any questions or need support, please do get in contact with up by clicking "SUBMIT A TICKET" at http://support.jsweb.co.uk

Section 3: Improving your business website...

Once your site is up and running we will be contact you with more information about JSWeb services and how we can help. This includes:

• Keeping your website BACKED UP - read more...
• The need for an SSL Certificate (not only to ensure customer confidence, but also because most payment gateways demand it) - read more...
• ZenCart modules which improve your site, both in how it looks/functions from a customer point of view and from your viewpoint as the site administrator (now is a good time to starting making a list) - read more...
• New and enhanced design templates for your site
• PCI compliance read more...
  
• Upgrades to the latest version - read more...
• Tips to improving your PC - read more...
• SEO services to raise your ranking (bring more visitors/increase sales) on search engines read more...

If you have any questions or need support, please get in contact with us by clicking "SUBMIT A TICKET" at http://support.jsweb.co.uk