SOLUTION: eCommerce Soloution (ZenCart)
In 2011, JSWeb became a 'SYKES International' Web services provider and since then have been heavily involved in a number of key SYKES projects helping meet their Global Customers' website needs.
SYKES is a $1billion turnover professional outsourcing organisation operating from 46 locations around the world and employing 55,000 people. The 4 fulfilment centres in Europe support some of the largest businesses in the world supplying a range of solutions including B2C and B2B fulfilment, Kitting and Assembly and Reverse Logistics.
SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centres throughout the world, SYKES provides services through multiple communication channels including phone, email, web and chat.
Find out more about SYKES http://www.sykes.com/OurCompany.aspx
One such Project delivery has been for 'Procter and Gamble' - Pampers division (located in the Nordic Region - Sweden, Norway and Finland), to launch a Pampers Loyalty Scheme.
The website solution provided by JSWeb works in conjunction with P&G's globally known Pampers Village and allows Pampers' customers to enter special codes from P&G Pampers products to earn points. As a customer's points total increases they are able to choose and order from a range of Free Gifts.
During the order checkout process, all delivery information is captured and on order success is passed automatically to SYKES's Order and Shipping System to ensure products are dispatched on time to each customer.
As part of this project JSWeb also worked closely with ATOS, providers of the Pampers Village to ensure full Single Sign-On (SSO) functionality and integration, thus providing a complete end-to-end solution.
Atos is an international information technology services company with annual 2010 pro forma revenues of EUR 8.6 billion and 74,000 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail, Services; Public, Health & Transport; Financial Services; Telecoms, Media & Technology; Energy & Utilities.
Find out more about SYKES http://atos.net/en-us/about_us/default.htm